Why You Need To Provide Full Recipient Choice For Your Customer Gifts

When it comes to loyalty programs, recipient choice gifts are everything. 

Of course, understanding your audience is important when creating loyalty and incentive programs. But with large-scale loyalty programs or dispersed recipient networks, it can be difficult, if not impossible, to know what everyone actually wants. 

How can you create a rewards program that truly speaks to your customers if you don't know what they want or need? The answer is simple: offer them choice. Let choice itself be the reward.

By offering your recipients a wide range of options, you ensure that everyone feels valued and appreciated, without having to gather specific details about each individual. Assuming you also have good reporting on their choices, letting your recipients choose their rewards not only saves you time but also provides invaluable insights into their preferences.

In this article, we'll explore the key benefits of recipient choice gifts in loyalty programs, along with why offering choice as a reward is such a powerful tool for building long-term relationships with your customers.

Why Offering Recipient Choice Gifts Is So Critical

Offering choice as a reward can bring numerous advantages to your brand.

For example, recipient choice gift cards provide cost savings, while also offering invaluable customer insights that can shape your marketing strategies and enhance customer satisfaction.

Specifically, when you introduce choice for your customers, instead of choosing the reward for them, you automatically gain the following benefits.

Benefit #1: Increased Engagement

When customers feel that they have a say in their rewards, they are more likely to participate in your loyalty program and engage with your brand on a deeper level.

This is because choice is inherently motivating—it taps into our sense of autonomy and control, both of which are powerful drivers of behavior.

By allowing customers to choose their rewards, you can tap into this motivation and create a more engaged and loyal customer base.

Benefit #2: Improved Satisfaction & Delight

Another key benefit of choice as a reward is improved satisfaction.

When customers receive a reward that they have chosen themselves, they are much more likely to be satisfied with it. This is because they feel that their preferences and needs have been taken into account, creating a better sense of validation and appreciation.

Always ensure that your catalog of gift card rewards and incentives is user-friendly, flexible, and hassle-free. Delighting your recipients with memorable rewards is essential to building lasting loyalty. 

Benefit #3: Cost Savings

Offering choice as a reward can also be a cost-effective option for your brand.

When you choose pre-selected rewards for your loyalty program, you run the risk of offering rewards that are either too expensive or not desirable enough to motivate your customers.

But by offering a wide range of choices instead, you can ensure that each reward has a set value that is appropriate for your budget, while still giving customers the flexibility to choose their preferred option. 

Benefit #4: Customer Insights

Finally, offering choice as a reward can provide valuable customer insights for your brand.

By analyzing the choices your customers ultimately make, you'll gain a deeper understanding of their preferences, needs, and behaviors. This data can be used to tailor your marketing efforts, product offerings, and customer service experiences to better meet their needs.

Better still, you can use this data to refine your rewards program going forward, ensuring it always stays effective for building loyalty and engagement.

How to offer more choice in your customer loyalty gifts

Giftbit lets you offer choice as a reward, with an all-in-one platform that optimizes your large-scale incentive programs. 

Specifically, you can tailor your program to meet your unique needs, taking advantage of comprehensive catalog options and extensive automation and customization.

Giftbit also ensures seamless integration with easy API access, plus over 2,000 apps through Zapier.  And in-depth tracking and reporting lets you monitor the progress of your program and make better informed decisions to enhance engagement.

In short, with flexible delivery options and streamlined bulk sending and tracking, Giftbit ensures a seamless experience for both you and your recipients. 

Full catalog: 

Giftbit's comprehensive reward catalog offers flexibility with reward types, including gift cards, charity options, and digital and physical prepaid credit cards.

With hundreds of brands to choose from, including popular names like Starbucks, Amazon, Visa, and a wide selection of popular restaurants and stores, Giftbit helps companies create custom programs that cater to various needs.

Endless automation and customization opportunities: 

Giftbit offers endless automation and customization opportunities to ensure your incentive program is tailored to your unique needs. From rewards that reflect your brand to automated distribution, Giftbit has you covered.

Plus, the platform allows for easy tracking and reporting, so you can see the impact of your incentives in real-time.

Easy API access: 

Giftbit offers easy API access for those looking to automate their rewards program with minimal fuss. By following a few simple steps, you can set up your rewards program to run smoothly without having to lift a finger. This provides ultimate convenience for your customers and ensures that they’re incentivized to keep coming back.

Automate via Zapier: 

Giftbit also offers integration with over 2,000 apps through Zapier, so you can completely automate your reward system. And with automated reporting, you can see who redeemed their gift cards and how much you spent in one platform.

Easy bulk sending & tracking: 

Giftbit provides an easy way to bulk send and track your incentives. This eliminates the need for manual distribution and minimizes the risk of errors.

Plus, you can easily customize your incentive delivery process based on your recipients' communication preferences. If you don't have their contact info, you can generate unique gift links to give to users however you'd like.

Flexible delivery: 

Not sure how your recipients want to receive their rewards? No problem. Giftbit offers multiple delivery options based on your recipients' preferred communication methods.

Choose from email, SMS or Slack, and stay connected with your customers to provide seamless customer experiences.

In-depth tracking and reporting: 

With Giftbit, you can easily track the progress of your incentive programs. The platform lets you see detailed information about your incentive program, including who has redeemed their gift cards, the total dollar amount you've spent, and more. These insights can help you make better decisions about how to incentivize your customers and improve engagement.

Choice as a reward is a powerful tool 

If you want to create successful large-scale incentive programs without having to worry about knowing your audience, then full recipient choice is the answer. Offering choice as the reward can ensure that every customer feels valued and appreciated. 

And, with Giftbit's automation, customization, and tracking capabilities, you can streamline your incentive program and see the impact of your rewards in real-time.

So don't worry about understanding your audience. Let Giftbit handle the heavy lifting while you enjoy the benefits of enhanced performance and success. Watch a demo now.