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How OpenPhone doubled their customer reviews

With a simple Giftbit + Zapier connection, they unlocked
seamless, scalable sending

Our team needed an automated way of sending digital rewards.

OPT Five stars sharp

 

headshot of John MacGaffey, Growth Marketer at OpenPhone

To recognize our customers' loyalty, we offer rewards when they leave us reviews. Now thanks to an integration with Airtable, these can be sent instantly by simply flipping a switch — making things much faster & efficient!

— John MacGaffey, Growth Marketer  |  OpenPhone

What did they need?

John and his team were manually having to copy and paste recipient information every time they wanted to send a reward.  The process was time consuming and inefficient. 

They were looking for an easy way to send rewards to customers when they leave a review. 

OPT OpenPhone logo
OpenPhone is the all-in-one phone system for teams. It brings your business calls, texts, and contacts into one delightful app that works anywhere.

Now, when a customer leaves a review, the field in Airtable triggers a reward instantly.

A simple toggle

After setting up a free account and creating their first order, OpenPhone integrated with an Airtable base using the Zapier connection to Giftbit.

Now, when a customer leaves a review, the field in Airtable triggers a reward through Zapier to be delivered instantly via Giftbit.

In just a few clicks, Giftbit integrates into their existing system for sending gift cards and prepaid cards. By toggling a field in Airtable, the Zapier connection to Giftbit triggers rewards when a customer leaves a review. No coding required!

The results: Double the number of reviews

Not only did the OpenPhone team increase their productivity by saving time, they can both track and send rewards from one place. The outcome?
Double the number of customer reviews.

Rewards work.

Curious about customization, delivery, cost, or anything else? Reach out today!
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Scalable rewards work.

Achieve more with digital incentives. 

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Amazon.com Gift Cards ("GCs") Restrictions apply, see amazon.com/gc-legal

The Starbucks wordmark and the Starbucks logo are registered trademarks of Starbucks Corporation. Starbucks is also the owner of the copyrights in the Starbucks logo and the Starbucks Card designs. All rights reserved. Starbucks is not a participating partner or sponsor in this offer.

The Prepaid Visa Incentive card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card. No cash access. The card is powered by Marqeta.

Utilisez votre carte virtuelle en ligne partout où Mastercard est acceptée dans le monde entier. La carte est émise par la Compagnie de Fiducie Peoples conformément à la licence par Mastercard International Incorporated. Mastercard est une marque déposée et le concept de cercles est une marque de commerce de Mastercard International Incorporated. Votre utilisation de la carte prépayée est régie par l’Entente des titulaires de carte et certains frais peuvent s’appliquer. Il ne s’agit pas d’une carte-cadeau. Veuillez noter que les cartes prépayées sont sujettes à expiration : faites donc bien attention à la date d’expiration de la carte.

Use your virtual card online everywhere Mastercard is accepted worldwide. Card is issued by Peoples Trust Company pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card.

Use your virtual prepaid card online everywhere Mastercard is accepted. Issued by The Bancorp Bank, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card.

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